Refund policy
Oh So Naughty Adult Toy Shop – Returns & Exchange Policy
At Oh So Naughty, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. To ensure a smooth shopping experience, we have established the following returns and exchange policy:
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Returns Policy
Due to the intimate nature of our products, we follow strict hygiene standards to ensure the safety and well-being of all our customers. As such, the following guidelines apply to returns:
1. Non-Returnable Items
- All items that are used, opened, or removed from their original packaging cannot be returned or exchanged. This includes toys, lubricants, lingerie, and other personal care items.
- Products that have been damaged due to misuse, improper care, or unauthorized modifications are also non-returnable.
2. Returnable Items
- Unopened and unused items in their original, sealed packaging may be eligible for return within 14 days of purchase.
- Clothing and accessories may be returned if unworn, with original tags attached, and in their original packaging.
3. Return Process
- To initiate a return, please contact our customer service team at info@ohsonaughty.co.za with your order number and reason for the return.
- Once approved, you will receive instructions on how to return the item.
- The customer is responsible for return shipping costs unless the product is defective or the return is due to our error.
4. Refunds
- Approved returns will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method, excluding original shipping charges.
- If a product is deemed ineligible for return (opened/used), no refund will be issued, and the item will be discarded or sent back to you at your expense.
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Exchange Policy
Exchanges are only available for defective or damaged items. Please read the guidelines below:
1. Defective or Damaged Products
- If you receive a product that is defective or damaged, please contact our customer service team within 7 days of receiving the item. Be sure to include:
- Your order number.
- A description of the issue.
- Photos or videos showing the defect or damage.
2. Exchange Process
- Once your claim is verified, we will provide instructions for returning the defective or damaged product.
- A replacement product will be sent out as soon as we receive the returned item. In cases where the exact product is no longer available, we will offer a similar item or provide a store credit.
3. Shipping Costs for Exchanges
- We cover the cost of shipping for defective or damaged products.
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Important Notes
- Health and Safety: We prioritize your health and safety. For this reason, we are unable to accept returns or exchanges on products that have been opened or used, unless they are defective.
- Final Sale Items: Clearance or sale items are final sale and are not eligible for return or exchange.
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For any questions or further assistance, please don’t hesitate to reach out to our customer service team at info@ohsonaughty.co.za. We are here to help and ensure you have the best experience with Oh So Naughty!
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Thank you for shopping with us!